BetAhoy Terms and Conditions

Welcome to BetAhoy. These terms and conditions govern your use of our website, betahoy.co.uk, and all services we provide, including our casino, live dealer games, bingo and sports betting products. By registering an account with us, you agree to be bound by these terms in full. If you do not agree with any part of these terms, please do not use our services. We recommend that you read this document carefully before you deposit or place any bets with BetAhoy.

Who We Are

BetAhoy is operated by Bet Ahoy Ltd, company number 16650332, registered at 2a Kingfisher Court, Uckfield, East Sussex, TN22 1QQ. We are licensed and regulated by the UK Gambling Commission under account number 100094, granted on 17 December 2025, covering Remote Casino, Bingo, and General Betting Standard licences for both real and virtual events. Our platform is powered by EveryMatrix, and we operate exclusively for players in the United Kingdom, offering our casino and sportsbook on a single platform.

Eligibility and Account Registration

To use BetAhoy, you must be at least 18 years old and a legal resident of the United Kingdom. We require you to register an account with accurate personal details, including your full name, date of birth and address. We verify your e-mail address before you make your first deposit, and we may request further identification documents at any time to comply with our legal and regulatory obligations under UK law.

• You confirm that all information you provide to us is true, current and complete.
• You agree that you will only open one account with BetAhoy.
• We reserve the right to suspend or close accounts that contain false or misleading information.
• You must not use our services if gambling is illegal in your jurisdiction.

Deposits and Withdrawals

We accept deposits via debit cards and Trustly, with a minimum deposit of 10 GBP. All transactions on our platform are processed in GBP. When you request a withdrawal, we process debit card payments within 24 hours, subject to our standard verification checks. We may ask you to complete identity and source-of-funds verification before releasing withdrawals, particularly for larger sums, to meet our regulatory responsibilities.

• We only process withdrawals to the same payment method used for your deposit, where possible.
• We may delay or decline a withdrawal request if we suspect fraudulent activity.
• You are responsible for ensuring your payment details are accurate and up to date.

Our Bonuses and Promotions

We offer a welcome bonus to new players: a 100% match up to 100 GBP plus 20 Free Spins, available with a minimum deposit of 10 GBP. This bonus carries a wagering requirement of x5 on the bonus amount, and free spins winnings must be used within 7 days of being credited. As an alternative, players may use the code BASS100 to turn over 10 GBP cash on Big Bass Splash and receive 100 Free Spins on the same title, valued at 0.10 GBP per spin. The maximum takeout from these free spins winnings is 50 GBP, subject to a x5 wagering requirement on slots, and the free spins expire 24 hours after being credited.

We also run Drops & Wins promotions, giveaway races, and personalised offers sent via e-mail and SMS. For our sportsbook, we provide Best Odds Guaranteed on UK and Irish horse racing and greyhounds, accumulator profit boosts, early payout offers on football, and periodic bet and get promotions. All bonuses and promotions offered by BetAhoy are subject to specific terms published at the time of the offer, and we reserve the right to amend, withdraw or cancel any promotion at our discretion, particularly where we identify bonus abuse or breach of these terms.

Games and Betting Products

BetAhoy offers more than 1,700 slots and over 2,000 games in total, including live dealer casino games, table games, crash games, bingo, and virtual sports. Our sportsbook covers horse racing, greyhounds, football and a wide range of other sports. All games and betting markets are offered subject to individual game rules, which we publish on our platform, and these rules form part of our overall terms and conditions. We reserve the right to void bets or game rounds where we identify technical errors, incorrect odds, or breaches of fair play.

Responsible Gambling

We are committed to promoting responsible gambling across all our products. We provide tools including deposit limits, time-outs, self-exclusion, and links to independent support organisations. If you feel that your gambling behaviour is becoming a concern, we encourage you to contact our support team so that we can discuss the options available to you.

Account Security and Your Responsibilities

You are responsible for keeping your login details confidential and secure. We advise you not to share your password with any third party. If you suspect unauthorised access to your account, you must notify us immediately at support@betahoy.co.uk so that we can investigate and take appropriate action. We are not liable for losses arising from your failure to keep your account details secure.

Our Right to Suspend or Terminate Accounts

We reserve the right to suspend, restrict or close your account if we reasonably believe that you have breached these terms, provided false information, engaged in fraudulent activity, or used our services in a manner inconsistent with UK gambling regulations. Where we close an account due to a breach on your part, we may withhold winnings accumulated as a result of that breach.

Limitation of Liability

We provide our services on an "as is" basis and do not guarantee that our website or games will be uninterrupted or error-free at all times. To the extent permitted by law, we exclude liability for indirect or consequential losses arising from your use of BetAhoy. Nothing in these terms limits our liability for matters that cannot be excluded under UK law, including liability arising from our own negligence causing personal injury.

Customer Support

Our customer support team is available via live chat and e-mail at support@betahoy.co.uk. We also maintain an FAQ section to help you find quick answers to common questions. All support is currently provided in English. If you have a complaint, we ask that you contact us in the first instance so that we can attempt to resolve the matter directly.

Changes to These Terms

We may update these terms and conditions from time to time to reflect changes in our services, regulatory requirements, or business practices. We will publish any updated terms on our website, and continued use of BetAhoy after changes are published constitutes your acceptance of the revised terms. We recommend that you review this page periodically.

Governing Law

These terms and conditions are governed by the laws of England and Wales, and any disputes arising from your use of BetAhoy will be subject to the exclusive jurisdiction of the courts of England and Wales. We operate under the oversight of the UK Gambling Commission, and nothing in these terms affects your statutory rights as a consumer.

If you have any questions about these terms, please contact us at support@betahoy.co.uk. By continuing to use BetAhoy, you confirm that you have read, understood, and agreed to these terms and conditions in full.